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Frequently Asked Questions
Frequently Asked Questions
Product Related Questions
• Are your products brand new?
Unless otherwise specified, all of the products listed on our website are Brand New in the Manufacturers packing and come with a Full Manufacturer's Warranty. Some items are shipped directly from the manufacturer to your door step.
• How do I know if an item on your site is in stock?
Although most Items are available to ship right away, some have a 2-3 week lead time, and a few are special ordered. These have a 3-4 month lead time, instructions will be listed on the product page. You can always contact us via phone or chat to confirm stock.
• I saw the same J&M product you are showing at a different store for a cheaper price, will you match their price?
Canal Furniture will match or beat any advertised price that is lower than our current price including tax and shipping if the company is an authorized dealer of that product and if the company currently has the product in stock. Exclusions may apply,
• How do I get service on my Product?
You may open up a ticket by opening the contact button on the bottom right corner. We will assist you in making arrangements to get your item serviced under warranty as quickly as possible. You can also call us at 212.925.5343.
• Where can I find the dimensions of my product?
You can find in depth product information on the product page of the product you are browsing.
Order related questions
• Do you have any coupons or discounts?
Canal Furniture already has some of the lowest prices available for retail. On top of this, we offer extensive ways to save. Visit our coupons page.
• How can I claim my rewards?
If you have unused points you may use them after 30 days of original purchase by simply applying them in your cart in the checkout process.
• Is it easier to order online or over the phone?
You may place an order over the phone and receive the same discounts as an online order. Whatever you choose to do, know that we enjoy being connected to you. We know that some people enjoy the personally catered service of our professional sales representatives. If you choose to call in, make sure it’s within our normal business hours, which can be found store hours page.
• How do I get the maximum discount on my order?
*Maximum discount is not available on all items. Certain exclusions apply. Shipping promotions are not available in all locations. Package rebate excludes certain brands that have manufacturer restrictions for Mininum Advertised Prices (MAP). Sales tax only collected on orders shipping to the state of New York and New Jersey.
Coupons are given depending on how much you are spending. For instance, you may get an extra $10 off on orders over $1000 and $20 off orders over $2000. We also give extra savings on orders with multiple qualifying items. Simply add your items to the cart to see if you qualify. To find out how much your coupon is, click the ? in the promo code box at the bottom of your cart.
• How do I get free delivery?
*To get free delivery: Place an order with us, for most of the locations that we ship to, curbside delivery will be provided at no charge to you. No promo code necessary.
The minimum purchase amount for Free Shipping does not include purchases of gift cards or tax.
Offer applies to curbside delivery to one location and may be subject to additional fees due to size and/or weight, certain items bear a shipping surcharge, and remote area locations.
• How do I get extra savings?
Extra savings accumulate depending on how many items you have in your cart before checkout. These savings are offered on most brands we sell. The more you buy, the more you will save.
• What is your return policy?
Our return policy is available here as well: Return Policy.
• How can I modify my order?
You may modify your order as long as it has not reach the shipping process. Options may or may not include: Splitting an order for partial shipment, removing an item from an order or cancelling an order all together.
Shipping related questions
• Do you ship to my area?
We currently ship to the continental United States. Your final shipping fee will be calculated once you enter your zip code during the checkout process. Unfortunately, we do not ship to Canada at this time.
• What is the difference between each of the shipping methods that you offer?
The most basic service that we offer is Ground Shipping. Ground shipping is a curbside delivery, so the shipping company will bring the item to the curb outside of your house. The next level service that we offer is In-Home Delivery. For in-home delivery, the item is placed directly inside the first entrance to your residence/business. The top level service that we offer is White Glove Delivery. For white glove deliveries, your products will be placed in your room of choice and uncrated.
• How fast will you ship my product?
Usually orders go through a 24-48 hour process before being shipped out. Some items are special order and require additional time and labor to process. Check availability of the item listed on the product page.
• Who ships my products?
At Canal Furniture, we subcontract to specialized, insured, Less than TruckLoad(LTL) trucking companies to complete the delivery in the quickest and most reliable way.
• Can I get faster/expedited shipping?
Expedited shipping is rarely available. Please note that in order for us to ship these products to you quicker, we may need to use carriers that provide only curbside delivery. Also see next question.
• What is quick ship?
Items that are listed as quick ship are currently available in our warehouse or the manufacturer's warehouse, thus cutting down on shipping time to your location. These items generally ship within 48 hours, so you can be confident that when you order, your product(s) will arrive in a timely fashion. If there are any unforeseen delays, we will notify you via email.
• Do you ship on the weekends?
Yes. Our delivery companies never sleep so you can rest assured your products are on the move. Restrictions may apply
• Can I receive my delivery over the weekend?
Unfortunately, ultimately the decision is up to the trucking carrier that is selected to delivery your order. Some trucking carriers may be able to deliver on weekends, but you are not guaranteed a weekend delivery, as it is up to their discretion.
• Who ships my product?
Depending on your location, one of our many appliance and furniture specialists will deliver the products to you.
• How are my products delivered?
All of our shipments are palletized, double-boxed and/or wrapped with a layer of bubbles in order to prevent shipping damages. Depending on the level of service you use at checkout, the delivery company will either bring the products to your door, or will bring the product inside of your home.
• When will I receive my product?
All In-Stock items are available for immediate shipment. Orders can take up to 7-14 business days to reach its final destination. There are some cases where items may not be available for immediate processing and shipment. An order will not ship out until all items in your order become available. In the case where some items are available for shipment. This option is only available if one or more items are not available for immediate shipment.
• Is installation included with my delivery service?
No, installation services that can be added at the time of checkout or at any time before your scheduled delivery by calling our customer service department. Please note that this service is not available in all areas. The price is listed in the item page or cart page, when you enter your zip code. If it is not listed on the item page, this service is not available based on your zip code.
• What happens in the event that my product arrives damaged?
In the rare occasion a product arrives to your location and it is damaged, you do not have anything to worry about. Canal Furniture has a great relationship with all manufacturers and will work directly with them to get your product repaired by a factory authorized technician at no cost to you. You can rest assured, that with both the Canal Furniture 30 Day Satisfaction Guaranteed Return Policy and the Manufacturer's Full Parts and Labor Warranty.
It is the responsibility of the customer to fully inspect all products before signing for the delivery. In the rare case where an item or items have been damaged on route to your location, simply note the damages on the Bill of Lading and refuse the shipment. We will either ship out a replacement item(when available) or refund your order. Or you can call us for immediate support.
• Where are you located?
We are located in New York City our warehouse is in New Jersey. View our Showrooms at our contact page. Visit us Now!
• Need a shipment at a later date?
Currently you may leave a comment during the checkout process to choose a later date for delivery. We may not be able to guarantee your chosen date, but we will work with you at your convenience.
• What payment methods do you accept?
We accept most forms of payments including all major credit cards, PayPal Credit, Paypal, Checks, Wire Transfers and Purchase Orders.
• Do you offer financing?
We do offer financing through PayPal Credit and Synchrony Bank.
• Do you charge sales tax?
We only charge NY and NJ state tax if you are shipping to a NY or NJ address respectively.
• Do you have a price match guarantee?
nyfurniture.biz may match any written price of an Authorized Dealer for a product if the dealer has the item in stock. You will need to send us a written quote or advertisement to qualify. Price quote must show total after taxes and shipping to qualify. Unauthorized dealer prices are not valid for Price Match Guarantee. Price Matching is not available for orders that have already been shipped.
If you have a question that isn't answered here, please contact us and we'll be happy to answer it for you. You can e-mail us at firstname.lastname@example.org, or call our Customer Service department at 800-299-9470. Additionally, you can mail us at the below address.
New York, NY 10013