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Return Policy

Canal Furniture takes every step possible to ensure your orders arrive in the best condition possible. All shipments should be inspected upon delivery, and any claim should be made within 24 hours of receipt of merchandise. Items that are not damaged are subject to a 25% restocking and shipping fees. Notification of return must be made no later than 24 hours after receipt of merchandise and must be approved before processing. 

Items must be in its original packaging for a return. Orders Must Be Approved by a Manager in order to return it without the original packaging. These orders will have a minimum of a 25% restocking and shipping fees applied to them. Return approval for these types of orders  will depend on case by case basis and what type of product it may be. 

If a customer requests to return the order within 24 hours from when they received it and it is still in the original packaging, there will be a minimum of a 25% restocking fee, this depends on the brand of the product in addition to shipping, return and assembly fees.

Should the customer request to return the merchandise after it was delivered, return reasons: no longer needed, no longer wanted, changed mind or accidental order, the customer will be responsible for the return shipping fees as well as the original shipping fees we, the seller, paid to have the order delivered originally.

Product photos offer an approximation of the product color, items may have a slight variation. This may be due to your screen settings, lighting conditions, etc. Should the customer like to return the product due to color variation, they are responsible for the afore mentioned fees and return shipment.

Special Orders are not refundable and cannot be returned.

Shipping and assembly charges are not refundable. Buyer responsible for repackaging and return transportation. Returned items must be shipped back to Canal Furniture. in its original packaging, with no signs of use, wear or damage. Upon receipt, Canal Furniture will inspect the package for any damage and reserves the right to partially or wholly accept or deny the return.

For any questions regarding online or phone orders please call 888.388.1886 | Financing Available.